Finding LABS related support files

If you're having issues with the LABS plugin and encountering error messages, one of the most helpful things for our support team is to see a plugin log and your spitfire.properties file. These can be found in the following locations:

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Plugin Log:

Windows:

C:/Users/USERNAME/AppData/Roaming/com.spitfireaudio 

macOS:

MacHD/Users/USERNAME/Library/Logs/com.spitfireaudio

Once in the folder, attach the most recent file in this folder. Do not upload the entire folder please!

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Spitfire.properties + LABS.settings:

Windows:

C:/Users/USERNAME/AppData/Roaming/Spitfire Audio/Settings

macOS:

MacHD/Users/USERNAME/Music/Spitfire Audio/Settings

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How to access:

Windows:

To access the "AppData" folder on Windows, do the following:

1. Open File Explorer

2. Click "View" at the top

3. Select "Show > Hidden Files"

macOS:

To access the User Library folder on macOS, do the following:

1. Open Finder.

2. Click "Go" at the top.

3. While holding the "option" key, find "Library" within the list and select it.